Bennett Creek Animal Hospital + PET Urgent Care

We’ve had the unfortunate need to use the emergency service here twice for our two boys. Both times everyone was compassionate towards our dogs, kind and left us feeling calm and quite happy with the care received. Most recently, our dogs were treated by Dr. Duncan and we could not be happier. Our wait was extended because of a high priority emergency that came in at the same time we did, but the techs triaged our boys, brought them into an exam room to make things less stressful and checked in routinely. While we ended up leaving close to midnight, Dr. Duncan and the other staff we interacted with showed no signs of fatigue despite it being a busy night. While we love our local vet and Bennett Creek is 30 minutes from home, I wouldn’t hesitate to bring my animals here and we plan to use their boarding services in the future as well. Kudos to Dr. Duncan and her team, we appreciate you so much! (Our pups are doing well and after two days are basically back to being their normal silly and rambunctious selves!)

Dr. Deans is a fantastic exotics vet. She has taken the best care of our 16 year old chinchilla. She is incredibly kind and compassionate and has a very gentle way that puts animals at ease. She answers questions very patiently and responds to messages quickly with helpful details and information. We feel very lucky to have found her!

Been coming here for over 10 years. They know my cats very well, the staff is even excited to see them come in nowadays! I’ve had the chance to watch this practice grow…it has never strayed from its dedication of animal health and professionalism. All the staff carries the same level of compassion as any of the staff before them. Doctors are very knowledgeable and do everything they can make sure clients have a transparent experience as well as the pets having the most comfortable experience. Prices are reasonable and competitive, especially when considering the facilities, resources and tools they have at their disposal. Going to the vet is part of the expense of having pets! It’s SO GREAT now that emergencies do not have be done with corporate vets and can be done with a private practice. Honestly a blessing to have this private practice in our community.

My dog was hit by a car and this is the closest animal hospital. I took him here and called to let them know I was coming. They required a $5000 deposit to start on him. They operated on him and he died almost immediately after surgery. He was there for a couple of hours in total before he died. When I came immediately to see his body after almost an hour of crying over him completely devastated, the vet came in to talk to me. He said my dog had head trauma and that there was nothing that they could have done. I asked about the bill being so high, he reviewed it and added over $600 to it -so distasteful. My friend went yesterday to pick up his body for the funeral service. They refused to release his body without payment of an $1100 balance. Holding my beloved companions body as leverage for bill payment - not sure if it’s legal, but it’s definitely immoral. So in total, over a $6000 bill and I lost my dog who was my entire world. If his passing was to be inevitable I would have held him, comforted him and had him humanely cross over. I am now in debt over this on top of the devastation of losing him. These vets are greedy, callous and shady to say the least. He even tried to throw other veterinary hospitals under the bus saying that my bill would have been higher there. Blue pearl being one of them who I’ve had great experiences with in several emergency situations and never any price gouging I wouldn’t wish these monsters on anybody. They have absolutely no business working with animals. I will also note that I work with dogs as a profession and on a daily basis.

Horrible! I use to think this place was great! I’ve always taken my cat here. I just recently got a new puppy, brought her in for itching. Ran one stool test, gave tick and flea treatment and sent us on our way. Called back and explained to Dr. that she’s still itching and they dismissed it as she’s just a puppy and that’s what they do 🙄. THEN I asked for them to collect a urine sample to see if she had a UTI, they gave me a cup and when I brought it back the lady at the front desk refused to take it from me because she said she’s not sure what test they’re going to run on her. WHICH SHOULD’VE been noted in her file. My puppy is now itching so bad to the point she has scabs and when she itches she cries! Not to mention they also want to charge $70 for a reexamination fee for an issue that was never resolved! DONT TAKE YOUR PET HERE! They only care about money and not the well being of your pet. Update: Still till this day I haven't received a follow up call from anyone at this facility. I've been calling and no one has returned my call. So unprofessional!! I ended up taking her to another vet and they gave her an antibiotic shot. Now she is doing much better. It's always best to get a second opinion.

Cannot thank these wonderful people enough! I went today after my dog had been having some stomach issues for the last few days which caused me a great deal of anxiety. They were able to tell me on the phone to go ahead and bring her in and as soon as I stepped in the door everyone was so kind to me and eased my anxiety a great deal. The place was clean, the staff was friendly and my dog was well taken care of. Cannot recommend this place anymore, they are truly wonderful!

Went there last night with our recently adopted 1 year old husky lab mix Chief he had thrown up the majority of a tennis ball at 2 pm and was moaning all afternoon and refusing to eat or drink. The staff communicated clearly over the phone to set expectations. Our nurse Britney was lovely and a true ‘husky whisperer’, so much so that my dog kept wanting to go into the back to be with her!!! Dr Duncan was wonderful, attentive, and thorough. Explaining everything to us while showing us his radiograph. The entire process was the quickest, smoothest, least expensive for an ER visit that I think I’ve ever experienced in my life. As someone that works in Vetmed I wholeheartedly recommend this team, it was so nice to be treated personably and to know everyone cared about our pet.

I wanted to take a moment to appreciate the incredible Doctors and Team at Bennet Creek Animal Hospital for their incredible diagnosis and treatment of our dog Happy over the past 2 years. Both Dr. Felrice and Dr. Deans have gone above and beyond time and time again with incredible attention to detail to make sure Happy has received the best care possible. Happy is a 16 year old Beagle-Jack Russell Terrier mix and as an older dog she has had some health concerns and scares over the past few years. Both of these Doctors have been very knowledgeable, personable, empathetic, informative, and effective in their diagnosis and treatment of Happy and are a very large part to why she is alive today. Each time Happy has had an issue they have taken the time to evaluate every possibility, and layout the treatment options in a reasonable, affordable manner always taking into consideration the effects each treatment will have on Happy and even gone as far as taking many after visit calls from us as concerned dog parents on multiple occasions. We have been to other veterinarians and animal hospitals over the past 16 years and I would never hesitate to recommend and praise the work the entire Team at Bennet Creek Animal hospital and Dr. Felrice and Dr. Deans have done for Happy. Thank you again from Happy and some very appreciative dog parents. M.Gray and Dr. J.Shoup.